IT Systems Engineer

Responsibilities

• Provide remote technical support via phone, ticketing systems, and remote tools
• Troubleshoot and resolve issues across networks, servers, endpoints, and cloud environments
• Design and implement solutions to improve security, uptime, and performance
• Manage and support Windows Server, Active Directory, and Microsoft 365 environments
• Administer virtualization platforms including VMware and Hyper-V
• Support and maintain cloud infrastructure such as Azure and AWS
• Configure and manage firewalls including SonicWall, Sophos, Fortinet, and Cisco
• Monitor systems using RMM tools and maintain clear documentation
• Perform network, server, and security assessments
• Communicate clearly and proactively with clients and internal teams

Requirements

• 7–10 years of hands-on IT experience, ideally in an MSP environment
• Strong expertise in networking, Windows Server, Active Directory, and Microsoft 365
• Advanced experience with virtualization (VMware, Hyper-V)
• Experience with cloud platforms (Azure and/or AWS)
• Familiarity with firewalls, backup solutions (Datto, Veeam), and RMM tools
• Professional-level English fluency
• Experience handling customer support via calls and tickets

Preferred Qualifications

• Technical sales experience
• CompTIA Net+ or CompTIA Security+ certifications
• CCNA or CCIE-Cisco certifications
• Microsoft certifications for Azure, Office 365, or Security

About the Company

A leading Managed Services Provider with nearly fifteen years of industry experience. They are a community-centered organization focused on delivering empathetic, friendly, and responsive service to clients across various sectors.