IT Technician I

Responsibilities

• Resolve workstation operating system, printer, and standard business application issues
• Support line-of-business applications such as SAGE ERP and QuickBooks
• Perform basic networking troubleshooting for desktop connectivity
• Handle incoming client calls and participate in an on-call rotation for after-hours support

Requirements

• Experience with Windows and Mac OS troubleshooting
• Prior experience in Helpdesk support or a similar role
• Proficiency in Office 365, Active Directory, and endpoint cybersecurity
• Home office setup with minimum 8GB RAM and specific CPU/OS requirements
• Stable internet connection (5 Mbps up/down) and noise-canceling headset
• Ability to work 8:00 AM to 5:00 PM PST, Monday to Friday

Preferred Qualifications

• Experience with Managed Service Providers (MSPs)
• CompTIA A+, Network+, or Security+ certifications
• 3cx Basic Certified Engineer certification

Benefits

• Comprehensive Health Plans / HMO
• Life Insurance
• Flexible Benefit Reimbursement
• Paid Time Off (starting at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holidays and Night Shift Bonus
• Company-paid training and certification

About the Company

Intelligent Technical Solutions is a dynamic and growing company providing high-standard IT services and technical assistance to clients.