Junior Case Manager

Responsibilities

• Obtain and verify customer order details through follow-up with customers and internal teams to generate accurate information.
• Provide timely response to all incidents and performance alerts, categorizing issues for escalation.
• Process and take action on supplier and/or customer maintenance communications.
• Work collaboratively with a team of Network Engineers toward common goals.
• Responsible for Network & Data Communication Systems.
• Ensure customer excellence through internal/external engagement and relationship management.
• Demonstrate strong customer support orientation and knowledge of customer service processes.
• Foster a great workplace environment through dedication, enthusiasm, knowledge sharing, integrity, and a desire to support others.
• Maintain compliance with legislative, regulatory, and company policies and procedures.
• Exhibit confidence, self-belief, and openness to new ideas, adapting and embracing challenges and opportunities.
• Continuously develop skills by attending required training and keeping knowledge updated on products, services, systems, and processes.

Requirements

• Experience with network management and monitoring tools (e.g., SolarWinds).
• Background in Service Desk support roles.
• Familiarity with ticketing tools such as Salesforce, ServiceNow, Remedy, or similar.
• Good understanding of IT best practices and procedures (e.g., ITIL v3).
• Minimum 2 years' experience in IT/Telecommunications.
• Excellent verbal and written English communication skills.
• Self-motivated, able to perform under tight deadlines and high-pressure.
• Basic knowledge of TCP/IP, network configuration management, VPNs, information security standards, and compliance.

Preferred Qualifications

• Additional languages (Spanish, French, German, Portuguese, Italian, Russian, etc.) are a plus.

About the Company

Expereo is the intelligent internet company that connects people, places, and things anywhere. We empower global companies to be future-ready, meeting the business demands of today and accelerating performance and growth for tomorrow. We deliver secure, global network connectivity to enterprise and government sites in 600,000 locations over 190 countries, supporting everything from design and deployment to management. Expereo operates worldwide with offices in the Netherlands, UK, Poland, USA, Singapore, Philippines, UAE, Argentina, Brazil, and Spain.