Junior Customer Service Analyst

Responsibilities

• Provide chat support to partner schools via the isaac platform
• Teach schools how to correctly use the isaac platform
• Ensure high-quality service within agreed SLA timeframes
• Establish relationships of trust and engagement with partner schools
• Communicate clearly with external stakeholders using active listening and influence

Requirements

• Strong communication and client relationship skills
• Ability to handle chat channels via Zendesk
• High level of organization and autonomy
• Ability to manage multiple tasks in parallel
• Basic knowledge of Excel and Microsoft Office
• Proactive and hands-on profile

Preferred Qualifications

• Experience with Zendesk
• Experience in B2B customer service

Benefits

• Meal and/or food allowance
• Health and dental insurance
• Transportation voucher
• Extended maternity and paternity leave
• Childcare assistance
• Wellness partnerships (Wellhub and Zenklub)
• Education incentives
• Flight ticket discounts
• Pet health insurance partnership
• Access to Arco educational materials for employees' children
• Partnerships for MBA and Postgraduate studies

About the Company

Arco is a company made of people who transform education, valuing diversity and inclusion to help everyone reach their maximum potential.