Junior Customer Success Manager

Responsibilities

• Manage clients across technical, business, and product levels to ensure they achieve their goals
• Build and grow relationships with key stakeholders and clients
• Identify potential opportunities for growth and upcoming challenges
• Provide client training and host webinars
• Introduce clients to new features and manage new feature releases
• Act as the client's representative by providing feedback to internal Product, Sales, and Marketing teams

Requirements

• Native or bilingual proficiency in Chinese (Mandarin)
• Advanced proficiency in English
• Prior experience in Customer Success, Account Management, Business Development, or Project Management
• Background working within the crypto, fintech, or payments industries
• Proficiency in Google Sheets or MS Excel
• Strong analytical skills and a proactive approach to problem-solving

Preferred Qualifications

• Basic understanding of KYC (Know Your Customer) processes

Benefits

• Remote-first, trust-based culture with no mandatory office days
• True flexibility with non-traditional working hours
• Extra time off, including your birthday, personal days, and sick days
• Fair and transparent market-benchmarked compensation
• Opportunities for professional growth and personal development plans
• Fully covered team offsites to meet and collaborate in person

About the Company

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform helps over 4,000 clients—including Bitpanda, Bybit, and Vodafone—accelerate growth, prevent fraud, and maintain global compliance.