Junior Engineer - Tier 1 Helpdesk Support

Responsibilities

• Serve as the primary point of contact for Tier 1 end-user support across the platform environment
• Handle user permissions and access requests for mission applications
• Troubleshoot device usage issues and general application access problems
• Triage development team tickets for broken pipelines, dashboard questions, and log investigation
• Manage day-to-day ticket flow using JIRA Service Management and participate in on-call rotation
• Develop and maintain internal documentation, runbooks, and triage procedures
• Pair with senior engineers to build technical depth in Kubernetes, AWS, CI/CD pipelines, and SRE practices

Requirements

• Experience in an IT help desk, system administration, or IT operations role
• Familiarity with ticketing systems like JIRA Service Management
• Experience with macOS, Windows, or Linux administration
• Basic understanding of cloud environments (AWS preferred)
• US citizenship required
• Ability to meet IAT Level II certification requirements (e.g., Security+ CE)
• Strong triage instincts and proactive mindset

Preferred Qualifications

• Defense contractor or government IT experience
• Familiarity with Kubernetes, AWS, or containerized application environments
• Experience supporting CI/CD pipelines (GitLab CI, GitHub Actions, Jenkins)
• Familiarity with NIST SP 800-171, NIST SP 800-53, or CMMC 2.0
• Experience with SIEM platforms or MDM solutions
• Existing IAT Level II or III certification

Benefits

• 100% company-paid medical, dental, and vision premiums
• 401k retirement plan and company stock options
• Home office budget
• Flexible Time Off (FTO) plus federal holidays and seasonal breaks
• Paid parental leave
• Reimbursement for approved trainings, subscriptions, and conferences

About the Company

Defense Unicorns delivers mission value by streamlining software delivery for defense and civil agencies. We create secure solutions for continuous software integration and delivery, focusing on cloud-native technologies like Kubernetes and AWS.