Karen Interpreter - OPI/VRI

Responsibilities

• Answer calls professionally and adhere to the Interpreter's code of conduct
• Take accurate notes during calls and render all messages completely without adding, omitting, or substituting
• Apply medical and healthcare terminology knowledge to facilitate clear communication
• Provide the highest level of customer service during interpreting sessions
• Facilitate communication between Limited English Proficient speakers and clients
• Participate in internal professional training and pursue additional certifications
• Report to team leaders and comply with dress code requirements for video remote interpreting

Requirements

• Fluent in English and native in Karen
• 1+ years of over-the-telephone interpretation experience preferred
• Knowledge of medical terminology preferred
• Healthcare industry certifications preferred (PICSI, ALTA, HIPAA)
• High school diploma
• High emotional intelligence and tolerance for different cultures
• Strong communication, listening, note-taking, and memory retention skills
• Dedicated wired internet connection (10 Mbps download / 3 Mbps upload minimum)
• Windows 10 computer with dual-core 2 GHz processor, 8 GB RAM minimum
• USB wired noise-cancelling headset with built-in microphone

About the Company

Future Group Translation and Localization Services, founded in 1994, is one of the world's most trusted translation and localization expert houses. The company provides language services across the globe with ISO certification and high-tech translation memory software technology, serving clients in healthcare, legal, and other industries with professional interpretation and translation solutions.