Knowledge Management Specialist (SOPs & Consultations)
Clipboard
Knowledge Management Specialist
Posted 6 hours ago
Employment Type
Full Time
Location
Other
Experience
Mid Level
Requirements
Knowledge management, SOP writing, Process documentation, Healthcare ops, Systems thinking, Confluence, Notion, Zendesk, Google Workspace, 3+ years
Required Skills
Job Description
Responsibilities
- Analyze and structure complex healthcare workflows into clear, actionable SOPs
- Audit and maintain the internal knowledge base to remove redundancies and close gaps
- Serve as internal knowledge point-of-contact for recurring questions and clarity issues
- Partner with operations and compliance to ensure documentation aligns with real-world processes
- Propose and implement improvements to knowledge structure, access, and usability
Requirements
- Knowledge management
- SOP writing
- Process documentation
- Healthcare ops
- Systems thinking
- Confluence
- Notion
- Zendesk
- Google Workspace
- 3+ years experience
- Stable internet
Preferred Qualifications
- Experience in regulated industries (healthcare, tech, or similar)
- Prior work designing or scaling knowledge ecosystems
- Strong analytical and information architecture skills
- Proven track record turning complex processes into usable content
- Experience working on remote, distributed teams
Benefits
- Competitive benefits provided (details not specified by employer)
- Remote-first role with flexible, distributed team collaboration
About the Company
Clipboard is a fast-growing Series C marketplace focused on healthcare operations and staffing. The company connects professionals with on-demand shifts and supports workplaces across multiple care verticals. Clipboard is profitable and operates a large, global remote team. This role is an individual-contributor position with high visibility and operational impact, and it supports remote candidates across APAC, EU and Middle East & Africa regions.