Knowledge Management Specialist (SOPs & Consultations)

Responsibilities

• Analyze and structure complex healthcare workflows into clear, actionable SOPs
• Audit and maintain the internal knowledge base to remove redundancies and close gaps
• Serve as internal knowledge point-of-contact for recurring questions and clarity issues
• Partner with operations and compliance to ensure documentation aligns with real-world processes
• Propose and implement improvements to knowledge structure, access, and usability

Requirements

• Knowledge management
• SOP writing
• Process documentation
• Healthcare ops
• Systems thinking
• Confluence
• Notion
• Zendesk
• Google Workspace
• 3+ years experience
• Stable internet

Preferred Qualifications

• Experience in regulated industries (healthcare, tech, or similar)
• Prior work designing or scaling knowledge ecosystems
• Strong analytical and information architecture skills
• Proven track record turning complex processes into usable content
• Experience working on remote, distributed teams

Benefits

• Competitive benefits provided (details not specified by employer)
• Remote-first role with flexible, distributed team collaboration

About the Company

Clipboard is a fast-growing Series C marketplace focused on healthcare operations and staffing. The company connects professionals with on-demand shifts and supports workplaces across multiple care verticals. Clipboard is profitable and operates a large, global remote team. This role is an individual-contributor position with high visibility and operational impact, and it supports remote candidates across APAC, EU and Middle East & Africa regions.