Clipboard

Knowledge Management Specialist (SOPs & Consultations)

Clipboard

Knowledge Management Specialist

Posted 1 month ago

Employment Type

Full Time

Location

Other

Experience

Mid Level

Requirements

Knowledge management, SOP writing, Process documentation, Healthcare ops, Systems thinking, Confluence, Notion, Zendesk, Google Workspace, 3+ years

Required Skills

Knowledge Management SOPs Process Documentation Confluence Notion Zendesk Google Workspace Healthcare Operations Knowledge Base information architecture

Job Description

Responsibilities

  • Analyze and structure complex healthcare workflows into clear, actionable SOPs
  • Audit and maintain the internal knowledge base to remove redundancies and close gaps
  • Serve as internal knowledge point-of-contact for recurring questions and clarity issues
  • Partner with operations and compliance to ensure documentation aligns with real-world processes
  • Propose and implement improvements to knowledge structure, access, and usability

Requirements

  • Knowledge management
  • SOP writing
  • Process documentation
  • Healthcare ops
  • Systems thinking
  • Confluence
  • Notion
  • Zendesk
  • Google Workspace
  • 3+ years experience
  • Stable internet

Preferred Qualifications

  • Experience in regulated industries (healthcare, tech, or similar)
  • Prior work designing or scaling knowledge ecosystems
  • Strong analytical and information architecture skills
  • Proven track record turning complex processes into usable content
  • Experience working on remote, distributed teams

Benefits

  • Competitive benefits provided (details not specified by employer)
  • Remote-first role with flexible, distributed team collaboration

About the Company

Clipboard is a fast-growing Series C marketplace focused on healthcare operations and staffing. The company connects professionals with on-demand shifts and supports workplaces across multiple care verticals. Clipboard is profitable and operates a large, global remote team. This role is an individual-contributor position with high visibility and operational impact, and it supports remote candidates across APAC, EU and Middle East & Africa regions.

How to Apply

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