Knowledge Management Specialist (SOPs & Consultations)

Responsibilities

• Analyze and convert complex healthcare workflows into clear, actionable SOPs and internal documentation.
• Audit and maintain the knowledge base to remove redundancies and fill content gaps.
• Serve as internal knowledge point of contact; identify recurring questions and close knowledge gaps through documentation or process changes.
• Partner with operations and compliance teams to ensure documentation aligns with real-world processes and regulatory needs.
• Propose and implement improvements to knowledge structure, access, and usability across teams.

Requirements

• 3+ years
• Knowledge management
• Process documentation
• Systems thinking
• Analytical mindset
• Confluence
• Notion
• Zendesk
• Google Workspace
• Detail oriented
• Stable internet
• Quiet workspace

Preferred Qualifications

• Healthcare experience
• Regulated industries
• Compliance partnership
• SOP design
• Knowledge audits
• Practical exercise assessment

Benefits

• Remote-first role (APAC / EU / Middle East & Africa)
• Competitive, company-provided benefits (details not specified in posting)

About the Company

Clipboard is a fast-growing Series C marketplace and a YC-recognized company that connects healthcare workplaces with on-demand professionals. Clipboard focuses on Long Term Care and is expanding into other verticals (dental, schools, etc.). The company operates a global, remote team and has been profitable since 2022 while filling millions of shifts annually across partner workplaces in the US. This role supports internal healthcare operations by designing and maintaining the frameworks that enable teams to make faster, better-informed decisions.