L1 Technical Support Specialist

About the Company

SOFTSWISS has created a secure iGaming platform that ensures the highest-quality service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge with state-of-the-art technology.

Responsibilities

• Process, classify, and perform initial analysis of incoming requests in Jira Service Desk
• Provide first-line operational support for project systems and configurations
• Use GitLab to review and make basic updates to configuration files
• Collaborate with cross-functional teams including Product, Development, QA, and Risk to resolve incidents
• Maintain accurate ticket updates and documentation
• Prioritize tasks in accordance with requirements and business risk level

Requirements

• Higher or incomplete higher education, preferably from a technical university
• Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (Kibana)
• Basic knowledge of HTML and CSS
• Working proficiency in English
• Working proficiency in Russian

Preferred Qualifications

• Familiarity with GitLab CI/CD pipelines
• Familiarity with Application Programming Interfaces (APIs)

Benefits

• Full-time remote work opportunities and flexible working hours
• Private insurance
• One additional day off per calendar year
• Sports benefit
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences