Launch Specialist I

Responsibilities

• Perform onboarding tasks for caregivers and patients, including documentation and timely follow-ups
• Use systems such as Salesforce and TalkDesk for case management
• Pilot and refine engagement and intake processes in new markets
• Collaborate with the Launch team to address operational challenges
• Identify and develop relationships with key market players and referral sources
• Apply state-specific compliance and regulatory requirements
• Provide feedback to improve software and implementation processes

Requirements

• Minimum of 2+ years in a consumer-facing position handling high call volumes
• Proven experience identifying process enhancements and improvements
• Strong understanding of healthcare regulations and privacy laws like HIPAA
• Ability to work independently with a high degree of autonomy
• Strong critical thinking and problem-solving skills
• Excellent time and priority management skills

About the Company

FreedomCare is a healthcare company dedicated to revolutionizing the home care industry. Since 2016, they have supported patients by ensuring they have the power to choose caregivers in the comfort of their own homes.