Lead Client Solutions

About the Company

Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels.

Responsibilities

• Oversee the Client Solutions team’s performance and strategic initiatives for the region
• Manage a team of 6+ Client Solutions Managers through coaching and mentorship
• Serve as the primary strategic contact for high-value clients and agency partners
• Lead client retention, renewals, and incremental growth strategies
• Act as the key escalation point for troubleshooting campaign-related challenges
• Implement scalable operational processes to enhance team efficiency
• Report regional progress and challenges to the Director of Client Solutions and Regional MD

Requirements

• 7+ years of experience in digital media
• 2+ years in a leadership or senior client-facing role within ad tech or a media agency
• Extensive knowledge of YouTube, social media advertising, and programmatic media
• Proficiency in campaign management and data-driven optimization
• Advanced analytical skills with expertise in Excel and KPI analysis
• Experience with Salesforce or similar CRM platforms

Preferred Qualifications

• Google Ads certification
• YouTube certification