Lead UX Researcher

Responsibilities

• Partner with product leaders to develop and embed a UX research and testing strategy into the digital pharmacy product development lifecycle
• Identify, design, and prioritize research opportunities including usability testing, surveys, interviews, and contextual inquiry
• Manage and collaborate with a specialized third-party research firm to coordinate study design and participant recruitment
• Develop unbranded prototypes and simulated experiences to support testing of new features and workflows
• Translate research findings into actionable recommendations for design and development teams
• Establish a measurement framework to track UX impact using leading and lagging indicators
• Maintain research documentation and a centralized repository of insights

Requirements

• 7+ years of experience conducting UX research in product or digital environments
• At least 2 years in a lead or senior individual contributor capacity
• Experience working with or managing third-party research vendors
• Proven track record of embedding research practices into product development lifecycles
• Experience producing prototypes or wireframes to facilitate user testing
• Familiarity with defining and tracking CX or UX performance metrics
• Bachelor’s degree in Human-Computer Interaction, Psychology, Cognitive Science, Design, or a related field

Preferred Qualifications

• Experience in healthcare or pharmaceutical digital products
• Proficiency with prototyping applications such as Figma, Sketch, or ProtoPie
• Experience navigating regulated industries and compliance considerations

About the Company

New Era Technology is a global team of over 3,000 professionals committed to securely connecting people, places, and information with end-to-end technology solutions at scale.