Lead UX Researcher

Responsibilities

• Lead qualitative and quantitative UX research studies to inform product development
• Proactively identify, define, and secure buy-in for strategic research projects
• Communicate research findings and recommendations to stakeholders clearly
• Act as a strategic thought partner for cross-functional leads
• Inform planning and strategy through synthesis of user and product data
• Evolve UX research best practices and team processes
• Mentor junior individual contributors and guide contractors
• Document and communicate research results publicly with the Wikimedia community

Requirements

• 6+ years of UX research experience within a product organization
• Deep expertise in qualitative methods such as interviews and contextual inquiry
• Ability to conduct end-to-end quantitative research including surveys and statistical analysis
• Master's or PhD in HCI, Cognitive Science, Statistics, Psychology, or a related field
• Excellent English oral and written communication skills
• Ability to work synchronously between 15:00 and 19:00 UTC
• Willingness to travel up to four times per year

Preferred Qualifications

• Fluency in languages beyond English
• Experience contributing to Wikimedia projects
• Experience with global-reach projects across diverse cultures and geographies
• Experience working with international vendors and volunteer communities

About the Company

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and other free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge.