Learning & Development Specialist

Responsibilities

• Design and structure the SmartStay & BNB IN DUBAI Online Training Academy, aligning with departmental needs and company goals using Trainual and other tools
• Coordinate and document SOPs across all departments to align with training materials
• Proofread and edit all written training content and SOPs for clarity, tone, and consistency
• Plan and implement onboarding pathways and training roadmaps for team members
• Develop high-quality presentations and written training content
• Assist with video content creation: schedule shoots, coordinate presenters, and provide clear guidance
• Perform basic video editing and formatting for clarity and brand consistency
• Structure content into logical, easy-to-follow lessons and presentations
• Create knowledge checks and quizzes to assess learning
• Collect and provide feedback to supervisors and department heads on content improvement and delivery
• Maintain and organize all materials within Trainual
• Track training engagement and performance and provide feedback for continuous improvement

Requirements

• Excellent English communication and writing skills
• Proven experience in instructional design, e-learning content creation, or corporate training
• Proficiency using PowerPoint, Canva, Photoshop, and basic video editing tools (such as CapCut or iMovie)
• Highly organized with strong planning and project coordination skills
• Ability to work independently and manage multiple projects remotely
• Creative mindset with an eye for presentation, clarity, and learner experience

Preferred Qualifications

• Hospitality sector experience
• Familiarity with Trainual, Slack, Google Drive, and monday.com

Benefits

• Competitive compensation with growth opportunities
• Opportunity to create and implement a professional training platform
• Collaborative environment with direct impact on company development
• Hybrid work opportunity

About the Company

SmartStay is a premium holiday homes company delivering short-term stays in Downtown Dubai and other prime locations. We are dedicated to enhancing the guest experience and building a culture of operational excellence. As part of this commitment, we are launching the SmartStay and BNB IN DUBAI Online Training Academy to empower our teams and foster continuous learning.