Learning & Development Specialist
SmartStay
Learning & Development Specialist
Posted 3 months ago
Employment Type
Full Time
Location
Dubai
Experience
Mid Level, Senior
Job Listing No Longer Available
This job posting is no longer accepting applications. It may be more than 30 days old or the position has been filled.
Requirements
Instructional design, Content creation, Training delivery, Video editing, English fluency
Required Skills
Job Description
Responsibilities
- Design and structure the SmartStay & BNB IN DUBAI Online Training Academy, aligning with departmental needs and company goals using Trainual and other tools
- Coordinate and document SOPs across all departments to align with training materials
- Proofread and edit all written training content and SOPs for clarity, tone, and consistency
- Plan and implement onboarding pathways and training roadmaps for team members
- Develop high-quality presentations and written training content
- Assist with video content creation: schedule shoots, coordinate presenters, and provide clear guidance
- Perform basic video editing and formatting for clarity and brand consistency
- Structure content into logical, easy-to-follow lessons and presentations
- Create knowledge checks and quizzes to assess learning
- Collect and provide feedback to supervisors and department heads on content improvement and delivery
- Maintain and organize all materials within Trainual
- Track training engagement and performance and provide feedback for continuous improvement
Requirements
- Excellent English communication and writing skills
- Proven experience in instructional design, e-learning content creation, or corporate training
- Proficiency using PowerPoint, Canva, Photoshop, and basic video editing tools (such as CapCut or iMovie)
- Highly organized with strong planning and project coordination skills
- Ability to work independently and manage multiple projects remotely
- Creative mindset with an eye for presentation, clarity, and learner experience
Preferred Qualifications
- Hospitality sector experience
- Familiarity with Trainual, Slack, Google Drive, and monday.com
Benefits
- Competitive compensation with growth opportunities
- Opportunity to create and implement a professional training platform
- Collaborative environment with direct impact on company development
- Hybrid work opportunity
About the Company
SmartStay is a premium holiday homes company delivering short-term stays in Downtown Dubai and other prime locations. We are dedicated to enhancing the guest experience and building a culture of operational excellence. As part of this commitment, we are launching the SmartStay and BNB IN DUBAI Online Training Academy to empower our teams and foster continuous learning.