Legal Intake Specialist

About the Company

Finch is building the infrastructure to make justice radically more accessible. We automate the administrative work of consumer law to put clients first, starting with personal injury. Backed by Sequoia and Redpoint, we combine expert operators with purpose-built AI to handle every step of pre-litigation.

Responsibilities

• Answer inbound calls with empathy and professionalism
• Qualify cases and confirm eligibility using defined criteria
• Guide clients through the sign-up process and secure retainers
• Hand off cases to attorneys and lead paralegals with complete and accurate information
• Maintain responsiveness to build trust with partners

Requirements

• Bilingual fluency in English and Spanish
• 5+ years in client-facing intake or sales roles, ideally in legal services
• Excellent communication skills with the ability to build trust quickly
• Ability to stay calm and focused under pressure
• Comfort working flexible schedules, including evenings and weekends

Benefits

• 100% coverage for health, dental, and vision
• 401(k) retirement plan
• Flexible PTO