Legal Intake Specialist

Responsibilities

• Handle inbound calls from potential clients with empathy and professionalism
• Qualify leads by assessing fit for the firm's family law, criminal defense, and estate planning services
• Book consultation appointments with a target of 15 bookings per week
• Complete accurate intake documentation within Lawmatics
• Follow up with potential clients via reminders and pre-consultation support
• Participate in weekly call review and coaching sessions to improve conversion rates

Requirements

• 3–5 years of legal intake, legal administrative, or law firm client-facing experience
• Experience with Lawmatics or similar legal CRM software
• Strong consultative sales instinct and ability to drive conversions
• Exceptional verbal English communication skills
• Must be currently based in Latin America (LATAM) or Europe
• High level of discretion and professionalism when handling sensitive client information

Benefits

• Competitive base salary in USD
• Performance bonuses tied to consultation booking conversion rates
• 10 paid vacation days per year plus all U.S. federal holidays
• 100% remote work environment
• Weekly professional coaching and skill development

About the Company

Veta Virtual provides specialized remote staffing solutions, connecting high-quality professionals with law firms specializing in family law, criminal defense, and estate planning.