Lending Partnerships Concierge

About the Company

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets.

Responsibilities

• Serve as the primary point of contact for Loan Officers, Executives, and their teams, delivering personalized, concierge-level support
• Build and maintain strong B2B relationships through consistent, proactive communication
• Guide clients through lending product features, processes, and issue resolution
• Anticipate client needs and provide solutions before issues arise
• Troubleshoot and resolve complex inquiries with a sense of urgency and accountability
• Coordinate cross-functionally with internal teams (operations, product, engineering) to ensure timely resolutions
• Maintain detailed records of client interactions and follow-ups
• Identify trends in client feedback and recommend improvements to products or processes

Requirements

• 5-7+ years of customer support, account management, or client success experience in a B2B environment
• Experience in mortgage, lending, fintech, or financial services strongly preferred
• Strong understanding of Loan Officer workflows and administrative support structures
• Exceptional communication skills (written and verbal) with a polished, professional tone
• Proven ability to manage multiple priorities while maintaining attention to detail
• Problem-solving mindset with a proactive, solutions-oriented approach
• Adherence to company security policies and data handling procedures

Benefits

• Comprehensive medical, dental, and vision coverage
• Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
• Employer-paid life and disability insurance
• 11 observed holidays and PTO plan
• Up to 12 weeks of paid family leave
• Continuing education reimbursement