Lifecycle Marketing Senior Specialist

About the Company

UN/COMMON is a digital commerce agency that helps ambitious ecommerce brands grow through strategy, creativity, technology, and data. We partner with high-growth, mid-market, and enterprise direct-to-consumer (DTC) brands to build exceptional customer experiences that drive measurable business results.

Responsibilities

• Own lifecycle marketing strategy for a portfolio of ecommerce clients
• Develop strategic roadmaps aligned with client objectives and growth goals
• Build lifecycle strategies across email, SMS, CRM, customer journeys, and loyalty
• Serve as the primary strategic advisor for assigned client accounts
• Lead client meetings, quarterly business reviews, and executive presentations
• Analyze lifecycle marketing performance and identify trends and opportunities
• Champion testing strategies and continuous optimization across lifecycle programs
• Partner with Creative, Design, Development, and Project Management teams

Requirements

• 5 to 7 years of experience leading lifecycle and retention marketing for DTC ecommerce brands
• Minimum of 4 years of advanced, hands-on experience using Klaviyo
• Agency experience managing multiple client accounts
• Experience working with Shopify or Shopify Plus
• Strong understanding of lifecycle marketing analytics, A/B testing, and optimization
• Excellent client-facing communication and relationship management skills
• Bachelor's degree or equivalent professional experience

Preferred Qualifications

• Experience supporting enterprise and high-growth ecommerce brands
• Familiarity with additional marketing automation and CRM platforms
• Experience presenting strategic recommendations to executive stakeholders

Benefits

• Fully remote work environment
• 23 days of paid time off plus 10 company holidays
• Year-round half-day Fridays
• Medical, dental, and vision insurance with company contributions
• Paid parental leave
• 401(k) retirement plan with up to 4% company match
• $500 annual employee stipend after one year