Lingala/Swahili OPI/VRI Interpreter

Responsibilities

• Answer calls professionally and adhere to the Interpreter's code of conduct
• Take accurate notes during calls and render all messages completely without adding, omitting, or substituting
• Apply specialized healthcare and medical terminology during interpretation sessions
• Facilitate communication between Limited English Proficient clients and healthcare providers
• Maintain highest standards of accuracy and customer service during OPI/VRI sessions
• Comply with dress code requirements for video remote interpreting
• Participate in internal professional training and pursue additional certifications
• Report to team leaders and maintain transparent communication

Requirements

• Native fluency in Lingala or Swahili with fluent English proficiency
• 1+ years of OPI/VRI experience with a recognized interpretation company
• Solid knowledge of medical terminology; legal terminology knowledge is a plus
• High school diploma or equivalent
• High emotional intelligence and cultural tolerance
• Strong communication, listening, note-taking, and memory retention skills
• Healthcare industry certifications (PICSI, ALTA, HIPAA, etc.) preferred

Preferred Qualifications

• Wired internet connection with minimum 10 Mbps download / 3 Mbps upload (Wi-Fi not permitted)
• Windows 10 or higher, dual-core 2 GHz processor (Intel Core i3 or better), 8GB RAM minimum
• Wired noise-cancelling headset with built-in microphone (no Bluetooth or wireless)
• Single computer or laptop operating in High Performance mode with power adapter plugged in

Benefits

• Fully remote position with flexible full-time or part-time scheduling
• Immediate start availability following onboarding
• Internal certified training provided
• Monthly fee payments with contract-based employment
• Supportive team environment with established corporate culture

About the Company

Future Group Translation and Localization Services, founded in 1994, is one of the world's most trusted language service providers. With ISO certification, advanced translation memory technology, and a global network of professional linguists, Future Group delivers cost-effective, high-quality interpretation and translation solutions across all industries and language pairs.