LTL Operations Specialist

Responsibilities

• Coordinate and manage daily LTL shipments, including scheduling pickups and deliveries
• Track and trace shipments, providing updates to customers and internal stakeholders
• Monitor shipment performance and proactively resolve service failures
• Resolve exceptions such as delays, damages, or lost freight in a timely manner
• Ensure accurate documentation, including bills of lading and proof of delivery
• Audit carrier invoices for accuracy and file billing disputes to ensure cost recovery
• Assist in process improvement initiatives and system optimizations

Requirements

• 3+ years of experience in LTL Freight, logistics, or transportation operations
• Strong understanding of LTL carrier networks, pricing structures, and service levels
• Proficiency in transportation management systems (TMS) and Google Workspace
• Excellent problem solving and communication skills
• High attention to detail and ability to manage multiple priorities in a fast-paced environment
• Demonstrated team player mindset with the ability to collaborate across departments

Preferred Qualifications

• Experience with other service levels and modes, including white glove and full truckload
• Familiarity with freight audit and payment processes
• Background in supply chain finance or transportation accounting

Benefits

• Fully remote work environment
• Competitive base salary ($45k-$50k)
• Performance-based bonus tied to divisional margin and operational KPIs
• Health, dental, and vision insurance
• PTO and paid holidays

About the Company

CloudTrucks is a virtual trucking carrier in the multi-billion dollar trucking space. We strive to deliver solutions that help truck drivers operate with much greater efficiency, increase their revenue, and offload business complexity.