Luxury Sourcing Assistant

Responsibilities

• Supporting the Luxury Acquisition Specialist and VIC team in scaling the sourcing channel through disciplined execution and process consistency
• Protecting sourcing service standards through accurate communication and reliable follow-through
• Enabling an elevated sourcing experience through premium presentation quality and strong attention to detail
• Contributing to SLA tracking and performance reporting to support commercial decision-making
• Coordinating sourcing requests end-to-end from inquiry to delivery, ensuring timely follow-ups and accurate timelines
• Facilitating in managing supplier communication on availability, specifications, pricing and lead times
• Liaising with Buying and Personal Shopping teams to align on options, alternatives, and approvals
• Building client-ready presentations, including lookbooks, moodboards and curated edits aligned to brand standards
• Maintaining sourcing trackers, request statuses, and performance reporting, including SLAs conversion and revenue
• Supporting after-sales activities for sourced items, including delivery issues, product concerns and exchanges or returns where applicable
• Coordinating with Customer Service and Operations teams to resolve complex sourcing fulfilment cases
• Supporting sourcing-related moments, including previews, launches, exclusives, and client appointments

Requirements

• Demonstrating strong administrative execution and attention to detail while managing multiple parallel requests
• Communicating clearly and professionally in writing for supplier and internal coordination
• Using Excel or Google Sheets confidently for trackers, SLA monitoring and reporting
• Preparing high-quality presentations using PowerPoint, Google Slides, and preferably Canva
• Applying basic design capability using Photoshop or InDesign for premium client materials is preferred
• Demonstrating passion for luxury brands with awareness of high-value accessories and market dynamics
• Handling sensitive VIC requests with high levels of discretion and professionalism
• Comfortable working with tight timelines and frequent external follow-ups
• Open to fresh graduates or candidates with up to 1–2 years of internship and/or full-time experience

Preferred Qualifications

• Basic design capability using Photoshop or InDesign
• Passion for luxury brands and awareness of high-value accessories and market dynamics

Benefits

• Dynamic and collaborative workplace culture
• Opportunities for professional development and career growth
• Competitive salary and comprehensive employee benefits
• Employee discounts and access to exclusive product promotions

About the Company

Ounass is a leading luxury e-commerce platform in the UAE, offering a curated selection of high-end fashion, accessories, and lifestyle products. The company is known for its exceptional customer service, personalized shopping experience, and commitment to excellence.