Manager, BSA High Risk Customer Reviews

Responsibilities

• Directly manage and develop a team of analysts performing EDD reviews
• Own daily operations, workload planning, and capacity management
• Establish and monitor team performance metrics including timeliness and quality
• Lead quality control and sampling programs for completed reviews
• Manage escalations of financial crime red flags and unusual activity
• Partner with internal stakeholders to obtain required customer documentation
• Coordinate audit, compliance testing, and exam support

Requirements

• Bachelor’s degree
• 5+ years of BSA/AML compliance experience in financial services
• Direct experience conducting EDD reviews on high-risk customers
• Experience analyzing complex ownership structures
• Prior people leadership or formal lead experience
• Strong understanding of financial crimes risks and red flag indicators
• Excellent organizational and communication skills

Preferred Qualifications

• Professional certification such as CAMS, CFCS, or CFE
• Experience with BaaS, fintech, or MSB industries
• Experience with Actimize or comparable case management tools
• Experience supporting SAR investigations

About the Company

Pathward is a financial empowerment company dedicated to creating financial inclusion for all. We work with innovators to increase financial availability, choice, and opportunity by providing responsible, secure, and high-quality financial products.