Chalhoub Group

Manager – Cobranded Credit Card – Loyalty

Chalhoub Group

Posted 22 hours ago

Employment Type

Full Time

Location

Dubai

Requirements

Bachelor's degree in Business, Finance, Marketing, 7 years+ experience in product/partnership roles, Proven project management experience, Strong commercial acumen, Experience managing partnerships, Familiarity with loyalty/CRM platforms, Data driven with strong Excel skills, Knowledge of local market and regulatory environment (UAE), Collaborative and adaptable

Required Skills

Cobranded Credit Card Loyalty Product Management CRM Partnerships UAE Chalhoub Group

Job Description

Responsibilities

  • Product Strategy & CVP: Define and continually refine the card Customer Value Proposition (earn & burn mechanics, tiered benefits, welcome/retention offers) to maximize desirability, acquisition, and long-term engagement. Translate commercial objectives into product features, value drivers, and prioritized roadmaps. Benchmark competitor and market propositions to identify differentiation and upside.

  • Project Management & Integrations (E2E): Ensure the end-to-end implementation projects with issuing banks, processors, scheme providers, tokenization/gateway vendors, and internal tech teams. Lead project plans, timelines, UAT, go live readiness, cutover and postlaunch stabilization. Coordinate cross functional delivery (Product, Tech, CRM, Legal, Finance, Operations).

  • Partnerships & Onboarding: Manage strategic relationships with issuing bank, card programme partners, and benefit providers. Lead onboarding of new partners into the CVP ecosystem, commercial negotiation, technical integration, operational setup, and service level definition. Drive partner performance reviews and continuous improvement.

  • Digital Experience & Journeys: Own the card customer journeys across app, web, and partner touchpoints: acquisition (digital apply), approval/activation, card delivery, onboarding, reward earning/redemption and servicing. Work with Product & UX to ensure frictionless, branded flows and seamless integration with MUSE catalogue and benefits. Conduct QA, monitor funnel conversion metrics and iterate on experience to remove drop-offs.

  • Commercial Performance & Analytics: Track core KPIs: acquisition volume, activation rate, average spend per active card, retention, share of wallet, redemption frequency, NPS and portfolio economics. Produce regular performance reports and insight driven recommendations to improve ROI.

  • Compliance, Governance & Risk: Maintain UpToDate programme documentation, T&Cs, and partner agreements.

  • Marketing & Go-to-Market: Collaborate with Marketing and CRM to plan launches, propositions, segmented campaigns, and ongoing communications that drive adoption and usage. Ensure synchronization of in-app content, catalogue offers and promotional calendars.

  • Continuous Improvement & Scaling: Identify product, process, and partner opportunities to scale the programme regionally and expand benefit networks. Own postlaunch retrospectives and drive prioritized improvements.

Requirements

  • Bachelor’s degree in Business, Finance, Marketing or any related discipline.
  • 7 years+ experience in product, partnership or programme roles with direct exposure to cobranded/payment card programmes, financial products, or loyalty partnerships.
  • Proven project management experience delivering complex, end-to-end multiparty integrations.
  • Strong commercial acumen with experience building value propositions that balance customer appeal and portfolio economics.
  • Experience managing partnerships and onboarding new partners (commercials, technical integration, SLAs).
  • Familiarity with loyalty/CRM platforms and digital product delivery; experience with app journey design and UAT.
  • Data driven with strong Excel skills and experience with reporting dashboards.
  • Knowledge of local market and regulatory environment (UAE) is an advantage.
  • Collaborative, adaptable and able to navigate in a fast-paced, multicultural environment.

Benefits

  • Health care
  • Child education contribution
  • Remote and flexible working policies
  • Exclusive employee discounts

About the Company

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

How to Apply

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