Manager, Customer Success, EMEA

About the Company Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries. After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B.

Responsibilities

• Managing a growing team of Customer Success Managers in your region; recruiting, hiring, and training new team members.
• Serving as a coach and a leader, helping to develop the skills of your CSMs.
• Build and Scale, Own, Optimize & Impact the revenue stream by driving change.
• Organize and analyze customer and product data to identify and implement improvements.

Requirements

• Proven experience leading a CSM team within a rapidly-growing B2B SaaS company.
• HR & Payroll tech experience.
• Data oriented.

Preferred Qualifications

• Experience working with clients and team members from multiple countries and across multiple time zones.
• Experience working on a remote team.
• Based in EMEA timezone.
• Multilingual.

Benefits

• Provided computer equipment tailored to your role.
• Stock grant opportunities.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including WeWork access where available.