Manager Site Reliability Engineer

Responsibilities

• Lead and build a global SRE team, setting objectives and guiding the team toward high reliability while balancing cost and performance SLAs
• Collaborate with platform and product engineering teams to embed reliability and operational best practices into the software development lifecycle
• Develop and implement SRE policies including service level objectives (SLOs), service level indicators (SLIs), and error budgets
• Drive automation across operations to reduce toil, improve system performance, and ensure scalability
• Oversee incident management, post-mortem analyses, and root cause investigations to prevent future outages
• Facilitate capacity planning, scalability exercises, and disaster recovery testing to ensure business continuity
• Mentor team members and foster a culture of continuous improvement and innovation

Requirements

• 5+ years of experience in Site Reliability Engineering, with 2+ years in a leadership or management role
• Proven, hands-on expertise in Microsoft Azure, including designing, deploying, and managing cloud-native infrastructure
• Experience with Kubernetes and container orchestration
• Deep understanding of network protocols, load balancing, and high availability configurations
• Experience with Infrastructure as Code tools such as Terraform or Ansible
• Proficiency in monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack)
• Programming experience in PowerShell, C#, Python, Go, or Java
• Excellent problem-solving skills and ability to tackle complex issues under pressure
• Outstanding leadership qualities with a track record of developing high-performing teams

About the Company

Sana Commerce is a fast-growing B2B e-commerce SaaS platform that helps manufacturers, distributors, and wholesalers succeed by fostering lasting relationships with their customers. Founded in 2007, the company offers a hybrid working model and emphasizes continuous growth and innovation.