
Manager Technical Support Operations - Remote based from EMEA
Aircall
Manager
Posted 7 months ago
Employment Type
Full Time
Location
Dubai
Experience
Manager
Job Listing No Longer Available
This job posting is no longer accepting applications. It may be more than 30 days old or the position has been filled.
Requirements
Technical Support, Team Management, SQL, Looker, Web Development
Job Description
Responsibilities
- Lead and mentor a team of technical specialists, fostering a culture of technical excellence, innovation and continuous learning.
- Build the quarterly Support Operations technical roadmap in close collaboration with all delivery leaders.
- Own and manage all aspects of the Customer Support systems and tools.
- Manage end-to-end execution of a portfolio of Support Ops technical projects.
- Act as a technical advisor for the Support Leadership staff.
- Partner with VP and finance on forecasting, budgeting and capacity planning.
- Proactively identify areas of leverage, develop strategies and execute plans to improve systems.
- Leverage data to provide actionable insights and strategic recommendations.
Qualifications
- 7+ years experience in Technical Support Operations or equivalent field.
- Experience managing and mentoring a technical team.
- Very advanced technical skills, including proficiency in customer support technologies and tools.
- Ability to oversee web development related to front-end customer portals.
- Very analytical and data-driven, with advanced proficiency with SQL and Looker.
- Demonstrated ability to lead multiple cross-functional technical projects.
- Creative problem solver.
- Proactive, organized, focused, and can ruthlessly prioritize.
- Ability to build deep ongoing relationships and collaborate with various stakeholders.
About the Company Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers. Conversation is a cornerstone of our culture.