Medical Records and Health Information Manager

About the Company

Backpack Healthcare is transforming access to behavioral healthcare for children, adolescents, and families. We are expanding across multiple states and building scalable systems to support our national growth.

Responsibilities

• Lead all medical records and release of information operations
• Ensure compliance with HIPAA, state regulations, payer requirements, and CARF standards
• Design and implement scalable HIM workflows, policies, and tracking systems
• Develop reporting metrics to improve efficiency, accuracy, and turnaround times
• Partner with Compliance, Legal, Clinical Operations, Technology, and Quality teams
• Train and support staff on medical records processes, documentation standards, and privacy best practices
• Serve as the organization's subject matter expert for health information management and patient access rights

Requirements

• 3+ years of experience in Health Information Management, Medical Records, Release of Information, or Healthcare Compliance
• Strong working knowledge of HIPAA Privacy Rules and medical records regulations
• Experience managing high-volume medical records requests and sensitive documentation
• Experience developing workflows, policies, SOPs, and process improvements
• Excellent organizational skills and attention to detail
• Outstanding communication and collaboration skills

Preferred Qualifications

• RHIA, RHIT, CHPS, CHPC, CHP, or similar certification
• Experience in behavioral health, pediatrics, Medicaid, telehealth, or CARF accreditation
• Familiarity with electronic health records (EHRs), patient portals, and secure health information exchange