Medication Adherence Technician

Responsibilities

• Make outbound calls to patients and healthcare professionals regarding medications and adherence
• Identify and resolve patient adherence barriers through research and problem-solving
• Coordinate with pharmacies and providers for medication refills, synchronization, and 90-day supply requests
• Facilitate the prescription process including insurance adjudication and error resolution
• Follow established medication adherence workflows and outreach goals
• Provide feedback to improve the patient/client experience

Requirements

• High School Diploma or equivalent
• Certification as a Pharmacy Technician or Medication Assistant with 6 months of related experience OR 2 years of experience in a pharmacy or call center setting
• Proficiency in Microsoft Office Suite
• Ability to travel locally, regionally, or domestically up to 10%
• Fluency in English

Preferred Qualifications

• Foundational knowledge of standard medication adherence practices and protocols
• Strong pharmaceutical calculation skills
• Experience with Part D HEDIS measures

About the Company

ChenMed is a family-owned, physician-led organization committed to bringing superior healthcare to moderate-to-low-income seniors through primary care innovation.