Member Experience Specialist

About the Company

Wild Alaskan Company's mission is to accelerate humanity's transition to sustainable food systems by fostering meaningful, interconnected relationships between human beings, wild seafood and the planet. We deliver wild-caught, sustainable seafood to households across the United States.

Responsibilities

• Respond to inbound inquiries from members and future members across multiple channels including live chat, email and phone
• Maintain a high-satisfaction rate and meet response time targets for chat and email
• Assist members with inquiries concerning order issues, cooking, recipes, and account management
• Communicate with empathy and prioritize member needs in all interactions
• Report on member behavior, bugs, and generate content from analytics and anecdotes
• Participate in continuous improvement weekly meetings and daily stand-ups

Requirements

• Impeccable writing skills for email, live chat, and Slack
• Excellent relationship building skills and high empathy
• Passion for helping people and solving problems
• Track record working in a high-volume environment
• Ability to think analytically and creatively to solve problems
• High attention to detail
• Team-first attitude and ability to work remotely

Preferred Qualifications

• Previous employment at an eCommerce and/or food company
• Familiarity with the latest eCommerce trends
• Inbound sales experience
• Experience using customer support software such as Intercom, Aircall, or other SaaS tools