Member Services Agent

Responsibilities

• Interact with current or prospective Members via voice and email with professionalism and personality
• Resolve inquiries regarding returns, tracking, and order modifications using critical thinking
• Handle complex situations and potentially expand into messaging or social media channels
• Maintain high-energy service during peak shopping seasons

Requirements

• High School Diploma or equivalent
• 1-3 years of experience in a Contact Center environment within the last 5 years
• Proficiency in navigating multiple computer systems simultaneously
• Ability to work any shift Monday through Sunday, 9am-9pm EST
• Strong verbal and written communication skills

Preferred Qualifications

• Experience in e-commerce or luxury retail
• Passion for fashion and finding great deals

About the Company

Rue Gilt Groupe is the premier off-price e-commerce portfolio company, combining three complementary brands: Rue La La, Gilt, and Shop Simon. We specialize in daily sale events that allow customers to discover premium and luxury brands at significant discounts.