Member Services Representative

About the Company

Honeydew is a platform connecting people to licensed dermatologists, FDA-approved treatments, and ongoing skin health support. We have helped over 40,000 patients get life-changing results and are growing rapidly.

Responsibilities

• Provide exceptional customer service to incoming callers from patients, labs, and pharmacies
• Answer inquiries and address concerns via live chat on the website
• Schedule appointments and direct inquiries to appropriate departments
• Develop deep product knowledge to provide accurate information
• Troubleshoot problems and escalate issues when necessary
• Maintain detailed and accurate records of interactions in the CRM system

Requirements

• Previous experience in customer service or call center roles preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to remain calm and professional under pressure
• Proficiency in basic computer skills

Benefits

• Comprehensive healthcare benefits (medical, dental, vision)
• 401(k) with company match
• Monthly technology stipend
• Paid time off and paid holidays
• Opportunity to make a meaningful impact on patients' lives