Member Success Representative

Responsibilities

• Act as the first point of contact for members, providing white-glove concierge-level support
• Guide members through their health journey, including scheduling blood draws and platform orientation
• Ensure every interaction is seamless, empathetic, and solutions-focused
• Anticipate member needs and proactively deliver exceptional support

Requirements

• 2+ years of customer support experience in a fast-paced, high-touch environment
• Strong written communication skills with a warm and friendly tone
• Excellent critical thinking and problem-solving skills
• Meticulous attention to detail and high organizational skills
• Ability to work a full-time schedule (40 hours/week), Wednesday–Sunday, 12pm - 9pm PST
• Commitment to privacy and HIPAA compliance

Preferred Qualifications

• Experience in concierge or healthcare support
• Ability to thrive in a fast-paced startup environment

About the Company

Superpower is a new health system on a mission to extend and enhance human life. Starting with lab testing and data aggregation, the company is expanding into AI-driven healthcare and peptides to transform the human experience.