Member Support Specialist

About the Company

Virta Health is on a mission to transform type 2 diabetes and weight-loss care. We help people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up.

Responsibilities

• Answer member emails following Virta policies and standards
• Provide live chat support to answer applicant, pre-applicant, and member questions
• Make phone calls to members to help solve problems and troubleshoot issues
• Escalate member concerns to appropriate teams and internal stakeholders
• Meet internal success metrics for quality assurance, response times, productivity, and accuracy

Requirements

• 1-3 years of experience in a direct customer facing role
• Ability to navigate multiple member interactions and internal systems simultaneously
• Experience using technology, digital tools, and systems (Zendesk preferred)
• Strong written and verbal communication skills
• Ability to work a variety of shifts including nights, weekends, and holidays
• Self-motivated and comfortable working remotely

Preferred Qualifications

• Experience with Zendesk
• Experience in a fast-paced, evolving environment