Mid Market Team Lead - Dubai

Responsibilities

• Manage, coach, and develop a team of Account Managers managing restaurant partners
• Drive adoption and sell Deliveroo tools and features to partners
• Set clear goals, priorities, and performance expectations for the team
• Define and own the growth strategy for your restaurant segment
• Get directly involved with top tier or complex partners when required
• Drive consistent operational excellence through performance reviews
• Identify risks, challenges, and opportunities across the segment and act early
• Collaborate cross functionally to remove blockers and improve partner outcomes
• Scale best practices, tools, and ways of working across the team

Requirements

• 5+ years in a commercial role, with 3+ years of proven experience managing a complex team
• Strong understanding of restaurant marketplace dynamics and performance drivers
• Commercial mindset with the ability to guide negotiations and growth discussions
• Data driven approach to performance management and decision making
• Strong stakeholder management and communication skills
• Ability to coach, influence, and support others rather than owning all execution
• Comfortable operating in fast paced, changing environments with high ownership

Preferred Qualifications

• Experience in a similar role in the food delivery or restaurant industry
• Proven track record of leading and growing a team
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Benefits

• 25 days of Annual Leave
• Comprehensive medical insurance
• Annual flight allowance (for employee only)
• Free Deliveroo Plus
• Maternity and paternity benefits
• End-of-year parties & regular social events
• An extremely fun team to work with!

About the Company

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.