Middle CRM/Email Marketing Specialist

About the Company

Zeely AI is an all-in-one AI marketing platform that helps small businesses and marketing teams grow using AI. Users can create ad creatives, UGC videos, viral content, and banners, and launch paid and organic campaigns on Facebook and Instagram. The company has been in the market for 4 years, has over 1,000,000 businesses using the product, and is a top-3 player in its category in the US market.

Responsibilities

• Develop and launch email campaigns, trigger communications, and customer journeys
• Work with segmentation and personalization for different user types
• Analyze campaigns, cohort metrics, and product metrics to find growth opportunities
• Work on user conversion, activation, and retention
• Constantly test new hypotheses regarding content, segments, offers, triggers, and communication mechanics
• Monitor email deliverability, spam rates, and domain reputation
• Create technical specifications for content, design, analytics, and technical teams
• Interact with product teams to integrate CRM communications into product scenarios
• Manage email and mobile push channels
• Perform email coding/layout independently when possible

Requirements

• 2.5–3+ years of experience in Email Marketing or CRM Marketing
• Experience working with large user bases and diverse audience segments
• Understanding of CRM, retention, and customer lifecycle
• Strong understanding of CRM/product metrics and cohort analysis
• Ability to work with data and draw actionable conclusions
• Knowledge of email deliverability, spam rates, and domain reputation
• Experience with CRM platforms and automated communications
• Hands-on approach to tasks rather than just delegating
• Strong understanding of content creation and writing technical specifications

Preferred Qualifications

• Experience with mobile push notifications
• HTML/email layout skills