Mission Director - Autonomous and Unmanned Systems

Responsibilities

• Build and maintain relationships with mission heroes to ensure satisfaction and alignment with mission outcomes
• Maintain a minimum 90% revenue retention rate by addressing customer needs and resolving issues
• Guide prototype development and adoption towards customers' operational capability goals
• Ensure positive onboarding experience and expedited time-to-value for new customers
• Identify expansion opportunities within current accounts and maximize contract value
• Translate data and UxS capability gaps into product development milestones
• Relay customer feedback to the Product team to prioritize relevant features
• Track and report KPIs including retention rates, hero health scores, and adoption success

Requirements

• Experience in relationship management and customer success
• Ability to serve as a trusted advisor to senior leaders and warfighters
• Experience in account expansion and contract scoping
• Ability to travel 4-12 times per year

Benefits

• 100% company-paid medical, dental, and vision premiums
• 401k retirement plan and company stock options
• Flexible Time Off (FTO) plus federal holidays and seasonal breaks
• Paid parental leave
• Home office budget and reimbursement for approved trainings/subscriptions

About the Company

Defense Unicorns delivers mission value by streamlining software delivery so customers can focus on the most important challenges. We create and deliver secure solutions for continuous software integration and delivery, supporting defense and civil agencies across the U.S. government.