National Operations Support Lead

Responsibilities

• Serve as the primary national support mechanism for regional operations teams across OSP Construction, OSP R&M, Drops, and In-Home Installation & Repair
• Partner with regional leaders to analyze local performance data and identify root causes for underperformance
• Own the continuous improvement of metric reporting and transition raw data into actionable insights
• Establish national performance baselines and target benchmarks for construction velocity, repair SLAs, and installation quality
• Leverage performance data to hold third-party vendors and contractors accountable to SLAs
• Build, mentor, and lead a high-performing National Operations Support team of analysts and specialists

Requirements

• Bachelor's degree or equivalent practical experience
• 7 years of progressive leadership experience in telecommunications operations (FTTH, broadband, or cable)
• 7 years of experience in Program Management leading projects
• Experience with FTTH / GPON networks and deployments
• 5 years of experience in leading teams and direct vendor management

Preferred Qualifications

• Bachelor's degree in Business, Engineering, or Data Analytics (Master's/MBA preferred)
• 10 years of progressive leadership experience in telecommunications operations
• Deep understanding of OSP Construction, OSP Maintenance, Drop burials/aerials, and In-Home Installation & Repair processes
• Proven track record of managing complex operational metrics, KPIs, and data visualization tools
• Extensive experience managing large-scale outsourced vendor/contractor relationships

About the Company

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States.