Network Support Specialist

Responsibilities

• Deliver high-quality IT technical professional services including consulting and troubleshooting
• Resolve network issues and escalate when appropriate
• Manage and maintain ticket quality and project status
• Provide customer service via phone, video, and email
• Perform occasional on-site visits to nearby customers
• Participate in process improvement and documentation initiatives

Requirements

• 5-7 years of experience as a Network Engineer
• Proficiency in troubleshooting and configuring LANs, WANs, and wireless networks
• Experience with routers, switches, firewalls, VPNs, and access points
• Working knowledge of BGP, OSPF, EIGRP, VLAN, and QoS
• Strong background with Cisco (ASA and Meraki), Fortinet, and Sonic Wall
• Cisco CCNA certification

Preferred Qualifications

• Cisco CCNP certification
• Experience with SolarWinds and Auvik
• Knowledge of Azure and AWS network virtualization
• Experience with MSP tools like Connectwise or ITGlue
• Knowledge of VOIP systems

Benefits

• Full medical, dental, and vision benefits
• 401K match
• 28 PTO days including company holidays

About the Company

New Era Technology is a global provider of end-to-end technology solutions, dedicated to securely connecting people, places, and information at scale.