New Partner Experience Agent

Responsibilities

• Guide newly onboarded restaurant partners through their first 56 days on Deliveroo, educating them on processes, tools and best practices.
• Build trust and strong relationships with partners to help them grow on the platform.
• Manage and prioritise call lists, schedule follow-ups and log outcomes accurately.
• Provide empathetic, clear communication and timely resolution of partner queries.
• Use internal tools (Salesforce, Admin, Restaurant Hub, Google Sheets) to document interactions and drive efficiencies.
• Upsell relevant features and tailor conversations based on partner needs and position.
• Act on ad hoc tasks from leads/management and adhere to Deliveroo ways of working.

Requirements

• BSc/BA in business or related field.
• Up to 2 years experience in commercial, account management or customer service roles.
• Relationship management.
• Customer service.
• Salesforce proficiency.
• Google Sheets.
• Analytical skills.
• Attention to detail.
• Problem solving.

Preferred Qualifications

• Arabic proficiency (a plus).
• Experience working with restaurant partners or in food-tech environments.
• Comfortable trying and shaping new processes; self-starter attitude.

Benefits

• Health Insurance and Medical Insurance (country-specific).
• Annual leave and generous paid leave allowances.
• Employee well-being and parental leave benefits (as per local policy).
• Additional country-specific benefits; please discuss with the recruiter for Dubai-specific details.

About the Company

Deliveroo is a technology-driven food delivery and grocery platform connecting consumers, restaurants, shops and riders. We focus on improving convenience and choice while helping partner restaurants grow their businesses. Deliveroo values autonomy, fast-paced execution and new ideas. This role is based in Dubai (hybrid) and is part of the UAE commercial team.