New Partner Experience Agent
Deliveroo
Posted 1 day ago
Employment Type
Full Time
Location
Dubai
Requirements
Relationship management, Customer service, Salesforce proficiency, Google Sheets, Analytical skills, Attention to detail, Problem solving, Arabic proficiency
Required Skills
Job Description
Responsibilities
- Guide newly onboarded restaurant partners through their first 56 days on Deliveroo, educating them on processes, tools and best practices.
- Build trust and strong relationships with partners to help them grow on the platform.
- Manage and prioritise call lists, schedule follow-ups and log outcomes accurately.
- Provide empathetic, clear communication and timely resolution of partner queries.
- Use internal tools (Salesforce, Admin, Restaurant Hub, Google Sheets) to document interactions and drive efficiencies.
- Upsell relevant features and tailor conversations based on partner needs and position.
- Act on ad hoc tasks from leads/management and adhere to Deliveroo ways of working.
Requirements
- BSc/BA in business or related field.
- Up to 2 years experience in commercial, account management or customer service roles.
- Relationship management.
- Customer service.
- Salesforce proficiency.
- Google Sheets.
- Analytical skills.
- Attention to detail.
- Problem solving.
Preferred Qualifications
- Arabic proficiency (a plus).
- Experience working with restaurant partners or in food-tech environments.
- Comfortable trying and shaping new processes; self-starter attitude.
Benefits
- Health Insurance and Medical Insurance (country-specific).
- Annual leave and generous paid leave allowances.
- Employee well-being and parental leave benefits (as per local policy).
- Additional country-specific benefits; please discuss with the recruiter for Dubai-specific details.
About the Company
Deliveroo is a technology-driven food delivery and grocery platform connecting consumers, restaurants, shops and riders. We focus on improving convenience and choice while helping partner restaurants grow their businesses. Deliveroo values autonomy, fast-paced execution and new ideas. This role is based in Dubai (hybrid) and is part of the UAE commercial team.
How to Apply
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