Deliveroo

New Partner Experience Agent

Deliveroo

Posted 1 month ago

Employment Type

Full Time

Location

Dubai

Job Listing No Longer Available

This job posting is no longer accepting applications. It may be more than 30 days old or the position has been filled.

Requirements

Relationship management, Customer service, Salesforce proficiency, Google Sheets, Analytical skills, Attention to detail, Problem solving, Arabic proficiency

Required Skills

Salesforce Google Sheets Restaurant Hub Admin tools Customer Service Relationship Management Upselling Analytical Skills Communication

Job Description

Responsibilities

  • Guide newly onboarded restaurant partners through their first 56 days on Deliveroo, educating them on processes, tools and best practices.
  • Build trust and strong relationships with partners to help them grow on the platform.
  • Manage and prioritise call lists, schedule follow-ups and log outcomes accurately.
  • Provide empathetic, clear communication and timely resolution of partner queries.
  • Use internal tools (Salesforce, Admin, Restaurant Hub, Google Sheets) to document interactions and drive efficiencies.
  • Upsell relevant features and tailor conversations based on partner needs and position.
  • Act on ad hoc tasks from leads/management and adhere to Deliveroo ways of working.

Requirements

  • BSc/BA in business or related field.
  • Up to 2 years experience in commercial, account management or customer service roles.
  • Relationship management.
  • Customer service.
  • Salesforce proficiency.
  • Google Sheets.
  • Analytical skills.
  • Attention to detail.
  • Problem solving.

Preferred Qualifications

  • Arabic proficiency (a plus).
  • Experience working with restaurant partners or in food-tech environments.
  • Comfortable trying and shaping new processes; self-starter attitude.

Benefits

  • Health Insurance and Medical Insurance (country-specific).
  • Annual leave and generous paid leave allowances.
  • Employee well-being and parental leave benefits (as per local policy).
  • Additional country-specific benefits; please discuss with the recruiter for Dubai-specific details.

About the Company

Deliveroo is a technology-driven food delivery and grocery platform connecting consumers, restaurants, shops and riders. We focus on improving convenience and choice while helping partner restaurants grow their businesses. Deliveroo values autonomy, fast-paced execution and new ideas. This role is based in Dubai (hybrid) and is part of the UAE commercial team.

How to Apply

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