New Student Advisor

Responsibilities

• Provide academic guidance to learners, assisting them with course navigation, academic policies, and course expectations
• Engage with learners as a primary point of contact to address non-academic inquiries via voice, text, social media, and video
• Collaborate with colleagues to develop and implement retention initiatives
• Identify at-risk learners and provide guidance to enhance academic success
• Contribute to achieving individual, team, and departmental retention goals
• Participate in team collaboration and digital workspace engagement

Requirements

• High School Diploma or equivalent experience
• Proficient in time management of competing priorities
• Skills in relationship building, personal accountability, and drive
• Ability to professionally communicate fluently in verbal and written English
• Computer literacy and basic technical computer skills
• Ability to support a diverse and inclusive work environment

Preferred Qualifications

• Any degree or equivalent experience
• 1+ years of experience in customer service, contact center, or hospitality
• Proficiency in MS Office (Word, Excel, PowerPoint) and Microsoft Teams
• Strong critical thinking, problem-solving, and multitasking skills

About the Company

Ultimate Medical Academy is a non-profit healthcare educational institution that offers content-rich, interactive online programs and hands-on training to support student success and career outcomes.