Onboarding Coordinator

Responsibilities

• Lead the onboarding team, monitoring performance, development, and operational routine
• Ensure end-to-end implementation journey from commercial handoff to full client activation
• Manage client portfolios and simultaneous projects, ensuring organization, prioritization, and SLA compliance
• Interact directly with clients via meetings, WhatsApp, email, and other communication channels
• Monitor operational indicators and build executive reports for the area
• Identify bottlenecks and improvement opportunities to propose process and product evolutions
• Guarantee excellence in customer experience throughout the onboarding journey
• Partner with Commercial, Customer Success, Product, Support, and Tech teams
• Support the construction of flows, playbooks, automations, and operational scalability initiatives
• Conduct executive presentations and strategic alignments with internal stakeholders and clients

Requirements

• Previous experience in onboarding, implementation, customer success, projects, or operations
• Experience in leadership and team development
• Strong organizational and multi-project management skills
• Analytical profile with experience monitoring indicators
• Excellent verbal and written communication
• Experience in consultative service and client relationship management
• Experience building executive presentations and management reports
• Knowledge of CRM, project management, and customer service tools
• Intermediate/advanced Excel

Preferred Qualifications

• Experience in SaaS, EdTech, or technology companies
• Experience with scalable operations and high-volume client management
• Knowledge of continuous improvement, automation, and process optimization
• Experience with tools such as HubSpot, Pipefy, Metabase, or similar
• Experience in digital platform implementation operations
• Knowledge of customer experience, onboarding, and adoption indicators

Benefits

• Food and/or meal allowance
• Health and dental insurance
• Transportation voucher
• Extended maternity and paternity leave
• Daycare allowance
• Health care partnerships (Wellhub and Zenklub)
• Education incentives
• Flight ticket discounts
• Pet health insurance partnership
• Access to Arco educational materials for employees' children
• Partnerships for MBA and Post-Graduation