Onboarding Manager

About the Company

Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years.

Responsibilities

• Guide customers through the adoption of Mangomint by managing their onboarding journey and providing product training via virtual meetings
• Document customer goals and configure accounts for a smooth rollout
• Leverage beauty/wellness industry knowledge to provide relevant guidance and build credibility
• Identify and focus on accounts showing clear activation potential
• Connect Mangomint features and payment processing directly to customer pain points and business goals
• Create tailored onboarding plans that prioritize valuable features
• Collaborate with engineering, product, sales, and marketing to improve the onboarding experience

Requirements

• 3+ years of experience in a customer-facing role (onboarding, implementation, customer success, or account management)
• Experience in the beauty/wellness industry or supporting service-based small businesses is strongly preferred
• Ability to work in a metrics-driven environment focused on activation and adoption
• Proven ability to manage multiple simultaneous onboarding projects and timelines
• Strong written and verbal communication skills for navigating difficult conversations
• Tech savvy with proficiency in Salesforce, Slack, and video conferencing tools

Benefits

• Health, dental, vision, life & LTD insurance
• Generous monthly wellness budget
• Premium subscription to the Calm app
• One Medical membership
• Flexible PTO
• 401k plan available
• Employee stock option program