Onboarding Operations Lead

Responsibilities

• Investigate and resolve complex operational challenges for onboarding and mobility specialists
• Partner with clients, employees, and internal stakeholders to ensure sustainable issue resolution
• Collaborate on internal projects involving system optimization and workflow automation
• Provide structured recommendations to Product and Engineering teams for system enhancements
• Act as the initial escalation point for operational issues and ensure resolution within SLAs
• Design and implement initiatives to improve HR processes, SOPs, and metrics
• Analyze and execute technical improvements within onboarding and mobility-adjacent systems

Requirements

• Proven capability to operate independently in a global operations environment
• Strong operational expertise across various global countries and regions
• Analytical mindset with excellent problem-solving abilities
• Experience supporting cross-functional HR lifecycle operations (onboarding, mobility, transitions)
• Technical expertise in HR and operations systems with experience in workflow automation
• Ability to translate operational requirements into system or automation enhancements
• Experience managing and delivering projects from initiation through execution
• Strong communication, influencing, and conflict management skills
• Proficiency in English (written and spoken)
• Demonstrated automation and AI capabilities and AI fluency

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces

About the Company

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams.