Online Support Ticket Assistant - Work remote, no experience needed

Responsibilities

• Manage and respond to customer support tickets in a timely manner.
• Provide clear and helpful information to customers regarding their questions and concerns.
• Document interactions accurately, ensuring information is logged for future reference.
• Collaborate with other team members to ensure seamless customer support.
• Participate in ongoing training to improve your product knowledge and service capabilities.
• Maintain a positive attitude while interacting with customers.
• Enhance the customer experience by being resourceful and proactive.

Requirements

• No prior experience necessary; an eagerness to learn is essential.
• Strong written communication skills are required.
• Ability to work independently in a remote work environment.
• A strong customer service orientation and a passion for helping others.
• Basic computer skills and familiarity with online tools.
• A positive and cheerful approach to customer interactions.
• A genuine interest in retail or luxury products is a plus.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks

About the Company

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world.