Operational Excellence Manager

Responsibilities

• Design, document, and govern operational processes across the lead generation, qualification, and delivery lifecycle
• Maintain a centralized Process Library including SOPs, playbooks, and version-controlled process maps
• Monitor process adherence through regular audits, spot-checks, and structured reviews
• Identify bottlenecks and manual handoffs to improve end-to-end cycle times and operational efficiency
• Lead structured improvement initiatives using methodologies like Lean or Six Sigma
• Chair regular Process Review Forums to align standards across SDR, QA, and Revenue Operations teams
• Produce weekly and monthly reports on process health, adherence rates, and improvement ROI

Requirements

• Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field
• 5–7 years of experience in process improvement, operational excellence, or business operations
• Strong knowledge of process mapping, SOP development, and workflow documentation
• Familiarity with Lean, Six Sigma, or DMAIC methodologies
• Proficiency in Microsoft Excel and process documentation tools
• Excellent analytical, problem-solving, and stakeholder management skills

Preferred Qualifications

• Experience in B2B operations, lead generation, sales operations, or client fulfillment
• Experience with CRM systems