Operations Analyst

Responsibilities

• Manage payments operations, including troubleshooting customer transactions and performing vendor payments
• Execute financial reconciliations of company assets and ensure data integrity for the Finance team
• Oversee card operations, including monitoring transaction processing, settlements, and managing disputes or fraud claims
• Support back-office tasks and contribute to ad hoc operational projects
• Develop and improve operational policies, processes, and internal controls to enhance efficiency

Requirements

• 1-3 years of experience in an operations role, ideally within banking, fintech, or a financial institution
• Bachelor's degree in Business Administration or a related field
• Proven experience in payments, banking, financial reconciliation, or card disputes
• Advanced Excel or database skills with a strong data-oriented mindset
• Fluent written and spoken English
• Strong analytical, problem-solving, and organizational skills

Preferred Qualifications

• Experience with Jira, Confluence, or Miro
• Familiarity with Core Banking Platforms (e.g., Finastra)
• Experience with Mastercard Connect or VISA Online
• A keen interest in technology and cryptocurrencies

Benefits

• 100% remote work environment with the ability to work from anywhere
• Flexible PTO plan to support work-life balance
• Yearly budget for individual learning and professional development goals
• Opportunity to work with a high-performance, global team

About the Company

Xapo Bank is a fully distributed fintech and banking institution dedicated to economic freedom and wealth protection. With a team of over 150 members across 30+ countries, we combine cutting-edge technology with a global perspective to change the way banking works.