Deliveroo

Operations Associate - Grocery

Deliveroo

Posted 1 week ago

Employment Type

Full Time

Location

Dubai

Requirements

Grocery, Retail, Delivery, Problem Solving, Communication, Attention to Detail, Mobile Apps, Troubleshooting, Driving License, Car

Required Skills

Operations Retail Grocery Problem Solving Communication Mobile Apps

Job Description

Responsibilities

  • Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.
  • Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.
  • On-Site Training: Train and upskill pickers on Deliveroo’s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution.
  • Action Plan Development: Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.
  • Documentation & Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.
  • Hardware & Tech Support: Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations.
  • Collaboration with Store Staff: Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.

Requirements

  • 1–2 years in grocery, retail, or delivery operations
  • Strong problem-solving and communication skills
  • High attention to detail
  • Ability to work independently in fast-paced environments
  • Familiarity with mobile/tablet apps and basic troubleshooting
  • Valid UAE driving license and own car
  • Ability to be on-site at multiple store locations for extended periods

About the Company

Deliveroo is on a mission to change the way that people shop and eat. We want to be the platform that people turn to whenever they think about food or groceries. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our HOP, Grocery, Editions, Signature & Plus businesses.

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!

How to Apply

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