Operations Associate

About the Company

iRESTORE is a fast-growing direct-to-consumer brand in the beauty and wellness space, focused on helping customers restore confidence through safe, effective, and technology-led solutions for hair regrowth, skin, and body care.

Responsibilities

• Support weekly EOH (end-on-hand) and sell-through updates and Slack channel announcements
• Help spot-check planning file formulas, catch errors, and flag stock-out risk and reorder points
• Support monthly/quarterly forecast reviews, new SKU setup, and syncing approved marketing promos
• Track order ETAs and help align timelines across teams
• Own day-to-day contact for our global network of suppliers (China, Korea, USA), placing orders, and confirming delivery dates
• Track all assigned ClickUp tasks and ERP "Fulfil" POs; coordinate quotes and delivery with freight forwarders
• Manage PO and Shipping process
• Manage vendor invoices and payment requests
• Partner closely with internal departments to drive task completion and maintain alignment on production timelines
• Keep PO/Shipping status updated and current for cross-team visibility
• Continuously evaluate operational workflows to innovate and improve standard operating procedures (SOPs)

Requirements

• 2+ years of experience in supply chain operations, inventory management, or data-heavy operational roles in e-commerce
• Advanced spreadsheet skills (Microsoft Office Suite and Google Suite)
• Experience managing large data sets and complex formulas
• Experience coordinating with domestic/international suppliers, freight forwarders, and 3PL
• Knowledge of project management tools like ClickUp, Asana, or Trello
• Familiarity with IMS/WMS/ERP tools such as Fulfil, NetSuite, Cin7, or Sage
• Strong administrative skills and reconciliation capabilities for inventory discrepancies

Preferred Qualifications

• Experience using AI tools (Claude, Viktor, or similar) to build spreadsheet formulas or automations