Operations Coordinator

Responsibilities

• Lead and develop the team under your responsibility (Analysts and Assistants)
• Plan, structure, and ensure the flawless execution of store opening campaigns
• Conduct strategic project management and implement continuous improvements for store operations
• Actively manage multiple stakeholders, interfacing with orders, product, and contract teams
• Analyze performance data and operational indicators to support decision-making

Requirements

• Degree in Business Administration, Engineering, Economics, or related fields
• Proven experience in complex project management from planning to execution
• Previous experience in team management and direct people leadership
• Advanced proficiency in Excel and Google Sheets
• Familiarity with BI tools and data-driven decision-making
• Strong analytical capacity and organizational skills
• Excellent communication and stakeholder management skills

Preferred Qualifications

• Experience in the education sector or Edtechs
• Knowledge of revenue cycles and B2B/B2C operation dynamics
• Experience with OKR methodology and corporate management rituals
• Knowledge of SQL, AI tools, process automation, Power BI, Looker, or n8n
• Background in Customer Success, commercial operations, or risk/revenue management
• Professional experience in consulting or high-growth technology companies

Benefits

• Meal and/or food allowance
• Health and dental insurance
• Transportation vouchers
• Extended maternity and paternity leave
• Childcare assistance
• Wellhub and Zenklub partnerships
• Education incentives and MBA/Post-grad partnerships
• Discounts on airfare
• Pet health insurance partnership
• Access to Arco educational materials for children of employees